Junior VIP Manager

Location
Malta
Salary
€28,000
Contact
Hilda Rudbo
Job Ref
487154
  • Tailored VIP service / ensure optimised segmentation
  • Strategically managing of the VIP life cycle
  • Assisting the Head of CRM
Launched in 2017 and growing fast our client offers a wide range of slots, live casino, and jackpots in a customised platform. With a strong focus of the mind of the gamers, always striving to be on top in the market! 

We are looking for a strong junior VIP Manager. You will join a fast growing company with high ambitions. For this role you need to be self-driven, have an eye for details and be a strong communicator. 

Including but not limited to:
  • Build strong and durable relationships with VIP segment customers by emails and calls and provide them with outstanding service.
  • Assist Head of CRM in strategically managing the VIP life cycle to maximize lifetime value and in developing a VIP plan.
  • Develop and execute VIP campaigns at high standards and ensure optimized segmentation.
  • Monitor individual customer day-to-day performance and take actions to ensure a constant activity on site.
  • Handle customers’ day to day complaints and queries (including out of hours when necessary) in order to provide a tailored VIP service.
  • Provide weekly report on VIPs activities and behaviour in order to identify opportunities.
  • Working closely with the support team, share and align on VIP’s procedures.
 
Requirements
  • Strong passion for online casino.
  • Experience of customer management such as customer service and/or outbound.
  • Excellent English both written and spoken.
  • Very strong work ethics and customer-orientated mind-set.
  • Self-motivated with problem-solving skills and ability to take ownership and decisions.
  • Desire to professionally grow in a small yet fast-growing team.
 
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Hilda Rudbo
Senior Consultant
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