German Customer Service

Hilda Rudbo
Job Ref
  • Customer Service experience
  • German language
  • Good communication and IT-skills
We are looking for a German Customer Support to join a well-known Gaming company that owns and operates a multi-brand portfolio of diverse products. Always aiming to deliver the world's most enjoyable gaming experience.

You will be assisting our German and English speaking players across a multi-brand platform! We are obsessed about impressing our customers with the best possible experiences. The vision of creating a WOW experience for our customer, remains the guiding light for our great team of Customer Support
Based at our fantastic office in sunny Malta, your responsibilities will include:
  • Assisting our players via chat and e-mail
  • Providing WOW experience to our players
  • Maintaining customer focus and responding to customer queries in accordance to company guidelines
  • Supporting and guiding customers with all requests and escalating and following up where necessary
  • Promoting our values and products
  • Ensuring a professional working relationships with customers and colleagues
  • Previous experience in customer service or a similar position
  • A team player with a positive attitude
  • Good communication and IT-skills
  • Excellent German (Native) and English communication skills, both written and spoken, knowledge of a 3rd language is an asset
  • You must be over 18 years old and have a clean police record
  • Flexible approach to work and ability to work shift including weekends and public holidays
BENEFITS We strive to give all our employees the best working experience in the industry.
  • Amazing Offices
  • Underground Parking
  • Relocation Allowance
  • Added Leave Benefits
  • Hero Wellness Program
  • Online Learning Platform
  • Health & Dental Insurance
  • Health & Fitness Allowance
  • Healthy Snacks & Fresh Fruit
  • Daily Lunch Allowance
  • Weekly Friday Beers
  • Regular Company Events
  • Birthday Celebrations
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Hilda Rudbo
Senior Consultant
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