Operations Platform Administrator

Tom Smelt
Job Ref
  • 2+ years of system or application administration
  • 1+ years of Zendesk administration experience
  • Administer the use of Zendesk to optimize effectiveness of Operations teams
The company

A leading company sitting within the iGaming sector. They offer services which include affiliate marketing, web development, customer service report and payments. They have an impressive portfolio of brands and have a talented, young and dynamic team. Their offices are stylish and based in the heart of Malta.
The role

This role targets a Zendesk subject matter expert for the Operations organization and all Zendesk users throughout our organization. The ideal candidate will be responsible for supporting the day-to-day operations as well as the strategic direction of our Zendesk instance. You will need to juggle a diverse workload that includes troubleshooting the Zendesk application, optimizing how it is used and identifying which product enhancements need to be implemented.
The role demands great technical depth, innate curiosity, a data driven mindset, a stubborn refusal to settle, strong communication skills, and a mentality of starting with the user and working backwards. The ideal candidate is motivated by building the future, can dig deep into the data to solve operational issues, is always driving small improvements in processes, hustles, and loves making something from nothing.

What You'll Do
  • Administer the use of Zendesk to optimize effectiveness of Operations teams
  • Identify operational weaknesses and help improve or innovate new processes
  • Manage a queue of enhancements to the Zendesk infrastructure, occasionally reprioritizing against evolving business priorities
  • Troubleshoot and resolve any software performance issues
  • Maintain expert-level understanding of all Zendesk enhancements and releases
  • Collaborate with other teams to ensure efficiency and cross functional alignment as we build and scale
  • Support a culture of continuous improvement to consistently raise the bar of execution
  • Liaise with Zendesk helpdesk to resolve technical issues
Who are you
  • 2+ years of system or application administration and 1+ years of Zendesk administration experience
  • Working knowledge of Developer tools including Zendesk SDK and APIs
  • Proven ability to understand business processes and translate business requirements into application functionality
  • Excellent written and verbal communication
  • Proven ability to solve practical business problems
  • Proven project management, multitasking & prioritization skills
  • Ability to balance attention to detail with expeditious execution in a fast-paced environment
  • Highest standards of accuracy and precision
  • Organisation to the extreme
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Tom Smelt
Manager, iGaming
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