German Brand Ambassador

Location
Malta
Salary
€22,000-€26,000
Contact
Tom Smelt
Job Ref
469389
  • Excellent soft-skills to be able to deal with challenges professionally
  • Handling customer chats and emails in a timely and customer centric fashion
  • Fluent in German and English
The company 

Our client is a gaming software aggregator providing market-leading casino and bingo content combined with full centralized back-office via a state-of-the-art platform. They believe this model is the future and intend to be at the forefront of this change.
 
The role
They are looking for a motivated German Brand Ambassador with excellent soft skills and a positive attitude to ensure player satisfaction. They are a growing company with offices in Malta and Cape Town and a young and dynamic team supporting a wide variety of brands.
German Brand Ambassador Responsibilities:
  • Handling customer chats and emails in a timely and customer centric fashion
  • Aligning with our licensees and providing reports and feedback
  • Contributing to brand identity and brand language 
  • Showing empathy and appreciation to our customers
  • Dealing with complaints and dissatisfied customers 
  • Creating strategies to increase customer satisfaction and retention
  • Working independently and proactively as connecting link between customers and licensee
 Who are you?
  • Fluent in German and English
  • Excellent soft-skills to be able to deal with challenges professionally 
  • Experience in iGaming
  • A positive attitude
  • Strategic thinking 
  • Willingness to learn and fulfill tasks independently 
  • Strong sense of responsibility
  • Based in Malta
 
 
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Tom Smelt
Manager, iGaming
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