Customer Support French/ Dutch speaking

€22,000 - €26,000
Lourens Pahud de Mortanges
Job Ref
  • Natively fluent in French
  • Business proficiency in Dutch
  • Great benefits offered!
This is an enticing role whereby you will be responsible for the daily management of our French & Flemish/Dutch speaking customer base. This role reports to the Customer Service Manager.

  • Your main responsibility will be aiding our French speaking customers with any assistance they require , however you can be requested to help out with both Dutch and English support.
  • Communicate with our customers via online chat, email and telephone.
  • You are attentive to the expectations of our customers and ensure they are satisfied with all their interactions with our client.
  • Ensure high quality service for our customers, including troubleshooting and escalation of issues as per our internal processes and procedures.
  • Help ensure that our customers bet responsibly.
  • Meet quarterly qualitative and quantitative targets.
  • Natively fluent in French.
  • Business proficiency in Dutch.
  • Business proficiency in English is necessary.
  • Relevant experience and/or knowledge in the betting and gaming world is a plus.
  • Has similar work experience in customer service for an online business.
  • Is able to understand and fulfil the needs of a customer. 
  • Has very good organisational and communication skills. 
  • Team player and not afraid to work on their own. 
  • Knows how to set priorities.
  • Fabulous office and work environment recently setup in one of Malta’s prime locations, with a superb recreation and break area hosting awesome coffee.
  • Numerous perks including health insurance, weekly group physical training sessions & company football team.
  • Regular company social events and initiatives.
  • Working with a great team of people where teamwork, support and learning are our driving force.
  • On the job training by skilled people who have sound experience in the industry.
  • Competitive remuneration package and relocation support to Malta is available.
Apply now Subscribe to job alerts
Lourens Pahud de Mortanges
Senior Recruitment Consultant
Share this job

Back to search results

Back to search