Finnish CS

Location
Malta
Salary
€25,000
Contact
Lourens Pahud de Mortanges
Job Ref
462642
  • Finnish
  • CS
  • Amazing Benefits!
You will be mainly responsible for:
  
  • Greet and communicate with customers in a warm and empathetic fashion
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Identify and support players in difficulties they might encounter
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products/site/policies
  • Keep up to date with new information/policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide and support players in Responsible Gambling 
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity
  • Update customer account/details with necessary information when needed
  
Who are you?
  • A native or fluent Finnish speaker who can also speak/write English fluently
  • You have a positive and a can-do attitude with a flexible approach 
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener 
  • A team player that can work independently
  
What they offer
Apart from the vibrant and sunny offices and smashing team, here is what they offer you: 
  
  • Salary: €25k annual
  • Annual fitness allowance
  • Daily fresh fruit
  • Breakfast Wednesdays
  • Private Health insurance
  • Quarterly company and team events
  • VIP tickets to many local events and festivals showcasing world class DJ’s
  • Learning and development benefit
  • Corporate VIP discount scheme 
  • Transport home for those working a late shift
  • Relocation Package (1 way ticket to Malta + 2 weeks accommodation)
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Lourens Pahud de Mortanges
Senior Recruitment Consultant
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