Japanese VIP Manager

Location
Malta
Salary
Up to €35,000
Contact
Anthony Murphy
Job Ref
520305
  • Native Japanese speaker
  • Manage VIP relationships on a daily basis
  • Friendly and dynamic environment
You will be assisting the Operations team in the retention and reactivation of high-end Japanese players. The role will predominantly focus on continual communication with high-end players via the telephone and email systems.
  
What you will be working on:
  • Taking calls and emails from players. Owning and resolving player issues;
  • Making promotional and relationship building calls to players;
  • Use social media and chat moderation to build community amongst the players;
  • Use data available to produce relevant calling schedules targeting lapsing players, building payer engagement and frequency;
  • Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries;
  • Organising and attending VIP events;
  • Using IT systems to crediting and record player bonuses;
  • Use IT systems to deliver effective promotional campaigns;
  • Meet targets against productivity, quality and KPI delivery.
  Experience & skills:
  • Native Japanese speakers;
  • Customer Service expertise is essential;
  • Proficient in Microsoft Office applications particularly Excel;
  • Outgoing personality with a can-do attitude;
  • Comfortable talking to customers on the phone with a sales attitude;
  • Excellent time management and organisational skills;
  • Excellent communication and interpersonal skills;
  • Experience in the iGaming industry is required.
The Company:

A small and talented team delivering a unique casino experience that is appealing to new and seasoned players alike.
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Anthony Murphy
Senior Consultant
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