Technical Support Engineer

Location
Malta
Salary
€25,000 - €32,000
Contact
Jordan Doughty
Job Ref
585847
  • Play an important part in the development cycle
  • Offer 2nd line support
  • At least 2 years experience in a technical support role
The Company
Have fast become the most popular type of online slot games due to their high payouts, fast action and exciting and interactive features.


The Role
• Offer 2nd line support and escalate and resolve cases promptly
• Be an important part in the development life cycle
• Support via our service management tool, telephone, email or any other internal communication tool
• Troubleshoot, resolve issues and solve service requests
• Properly escalate unresolved issues to appropriate internal teams
• Prioritise and manage several open issues simultaneously
• Produce custom made reports
• Document all ongoing activity
• Perform system monitoring and act when necessary
• Generate technical reports focusing on customer complaints and resolutions
• Proactively work on improving the procedures to enhance our service delivery processes
• Provide required notifications and updates on all incidents within established service levels
• Ensure that Incident Management KPIs are recorded and their targets are met
• Coordinate and act as SPOC with support leaders and technical experts to ensure swift resolution
of incidents in accordance with the Incident Management Process
• Assist in other tasks as directed by the Team Leader
• Form part of a specialist’s team, available 24/7 (including being available on “stand by”)


The Candidate
• You have experience in Technical support
• Knowledgeable in MySQL, PHP and JavaScript
• Hands-on experience with Linux environments
• You’re analytical and a problem solver with good decision-making skills
• You’re good at multitasking and prioritising, especially in high-stress situations
• Fluent in English both verbal and written
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Jordan Doughty
Associate Consultant
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