Customer Service Executive in Aviation

Location
Malta
Salary
Attractive
Contact
Boston Link Aviation
Job Ref
631830
  • First point of contact within the business for all of our customers
  • Shift pattern of four consecutive 12 hour shifts
  • Experience in a customer service is a must
The Customer Service Executive will be dealing with all aspects of clients' travel experience as well as liaising with other departments to ensure excellent customer service.
 
Your Responsibilities:  
  • Managing flight reservations and creating necessary flight documentation to ensure a pleasant experience;
  • Capturing customers’ requirements to achieve the aim of creating “the home away from home” experience;
  • Ensuring that the customer is kept informed of the progress, preparations and status of their flight prior to departure;
  • Communication of operational restrictions and define and offer suitable options in case of restrictions;
  • Organize ancillary services and ensure that the onboard dining is correct;
  • Building, managing and maintaining a professional relationship with every customer.
  • You will be organizing flights for VIPs flying worldwide. You will provide support directly to your clients by telephone and email.
The Member Service team is available 24 hours a day, seven days a week. The Customer Service Executives work a shift pattern of four consecutive 12-hour shifts, including both day and night shifts, followed by four consecutive days off.
 
Required Skills, Qualifications, and Experience:  
  • Experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers;
  • Ability to skillfully handle difficult and demanding situations, while ensuring that the customers’ experience is seamless;
  • You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills;
  • Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers;
  • You’re able to maintain accuracy, strong attention to detail and deliver punctually even when working under pressure.
 
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