Customer Service Executive in Aviation

Boston Link Aviation
Job Ref
  • First point of contact within the business for all of our customers
  • Shift pattern of four consecutive 12 hour shifts
  • Experience in a customer service is a must
The Customer Service Executive will be dealing with all aspects of clients' travel experience as well as liaising with other departments to ensure excellent customer service.
Your Responsibilities:  
  • Managing flight reservations and creating necessary flight documentation to ensure a pleasant experience;
  • Capturing customers’ requirements to achieve the aim of creating “the home away from home” experience;
  • Ensuring that the customer is kept informed of the progress, preparations and status of their flight prior to departure;
  • Communication of operational restrictions and define and offer suitable options in case of restrictions;
  • Organize ancillary services and ensure that the onboard dining is correct;
  • Building, managing and maintaining a professional relationship with every customer.
  • You will be organizing flights for VIPs flying worldwide. You will provide support directly to your clients by telephone and email.
The Member Service team is available 24 hours a day, seven days a week. The Customer Service Executives work a shift pattern of four consecutive 12-hour shifts, including both day and night shifts, followed by four consecutive days off.
Required Skills, Qualifications, and Experience:  
  • Experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers;
  • Ability to skillfully handle difficult and demanding situations, while ensuring that the customers’ experience is seamless;
  • You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills;
  • Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers;
  • You’re able to maintain accuracy, strong attention to detail and deliver punctually even when working under pressure.
Apply now Subscribe to job alerts
Boston Link Aviation
Share this job

Back to search results

Back to search