German Customer support Agent

Location
Malta
Salary
Competitive
Contact
Lourens Pahud de Mortanges
Job Ref
635286
  • Good company
  • Great salary
  • German company
Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to talk about their customer service experience and to promote us to their family members and friends.

Responsibilities
  • Provide world class customer service.
  • Field support calls, chat, and emails from users about our product offerings.
  • Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear
  • Work to continuously learn about the payments industry in hopes of quickly becoming an expert
  • Proactively look for ways to improve internal processes
 Requirements
  • German and English speaker- both written and verbal
  • Crypto or Sepa experience is considered an asset but not compulsory
  • Team player - we win as a team.
  • Enjoys being on the phone interacting with customers
  • Must be a self-starter and self-learner
  • 1+ years experience in a role that put you in direct contact with consumers
  • Someone who enjoys a fast paced yet fun working environment
  • Comfortable with a flexible work schedule working nights, weekends and holidays
  • Willingness to work hard and have fun doing it!
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Lourens Pahud de Mortanges
Manager Tech and iGaming emerging markets
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