Operations Executive

Mark Cini
Job Ref
  • Leading the Operations team
  • Reporting directly to the CEO
  • Offices centrally located in Malta
The Operations Executive shall be responsible for the following tasks:
  • Working out processes and workflows for the Company operations;
  • Drafting internal documents, like procedures and instructions;
  • Clients’ onboarding and monitoring (strong KYC and DD knowledge and experience);
  • Conducting financial reconciliations, documenting, communicating and resolving any anomalies;
  • Conducting general operational duties including reporting, key-in of setups and configurations on operational systems, communication with clients and business partners;
  • Ensuring the maintenance and upkeep of Service Level Agreements and other outsourcing agreements;
  • Close collaboration with the IT department to ensure Company IT security and data protection measures;
  • Assist with the research, requirements gathering, acceptance testing, implementation, and monitoring of new solutions, including regulatory requirements’ review;
  • Assistance during internal and external audits;
  • Assistance in the execution of clients’ pay-outs and the processing refund; 
  • Other general operational duties assigned by management.
Main Requirements:
  • The ideal candidate should be in possession of a higher degree from a recognised educational body in Finance, Banking. Also, the degree in IT or proof of qualification should be provided;
  • The desirable applicant should have been working in a similar role or within AML /KYC within a licensed financial environment (with the EU/EEA) for at least the past two 2 consecutive years;
  • Fluent in written and spoken English;
  • Excellent communication and organisational skills, with the ability to deal efficiently with different internal departments and external counterparts;
  • Be computer literate and experienced in the use of MS Office and Adobe;
  • Pro-active person with a can-do and decisive approach;
  • Ability to take ownership of tasks on an individual and team basis, as applicable;
  • Good team player who leads with motivation whilst maintaining a satisfactorily level of accuracy and quality in a fast-paced environment;
  • Ability to establish effective relationships, both in the immediate team and wider business.
The following professional and personal attributes shall be considered an asset:
  • Work experience in the payment services sector, including e-wallet services;
  • Confident, motivated and self-sufficient;
  • Flexible and comfortable with a broad variety of duties;
  • Genuine and loyal person;
  • An emotionally intelligent individual with great people skills and a keen eye for detail;
  • Analytical and good time management skills and the ability to work independently; and
  • Strong values combined with a readiness to challenge convention.
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Mark Cini
Senior Consultant
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