Support Marketing Assistant - Japanese Speaking - Remote

Rest of Europe
Very Attractive
Anthony Murphy
Job Ref
  • Assist our affiliate marketing team with various tasks
  • 2+ years iGaming experience required
  • Remote work
Do you get great satisfaction from helping other people and solving problems? Are you a down-to-earth person with the social skills and charisma of Masami Nagasawa and kind-hearted like Tora-San? Where have you been our whole lives?
We’re an award-winning casino with a growing Japanese team, and as the rest of the non-Japanese team members only know various Japanese words they’ve learned from Pokémon, we’ve realized we need professional help.
We’ve got a super exciting hybrid role consisting of one part customer support and one part marketing. So if you’ve got experience with support but want to learn something new and learn some new skills, this role is perfect for you!
In return we offer you the opportunity to join a fun an exciting team consisting of 50 friends from over 10 different countries, the chance to work from home and to be with us from the start on an exciting journey to expand further in Japan!
完全に自宅勤務!!実際の環境も、仕事仲間たちも、まさにに”アットホーム”な状 態です。
Why wait? Join us now!
What we want you to do:

- Take care of customers via email and live chat (電話対応はなし)
- Go the extra mile to make sure our customers are happy
- Verify customer accounts processing payments
- Credit Bonuses and Free Spins to players
- Assist our affiliate marketing team with various tasks
- Maintain relationships with our affiliates
- Help to look for new affiliates
- Brainstorm localized promotions for Japan
- Assisting in fraud and risk management
- Take care of VIP Players (滝川クリステル流のオモテナシ)

This is you:

A humble person with personality (頑張り屋で、優しい謙虚な方 )
- A person with previous casino experience
- A fast learner (きっちり教えます!)
- A person that has his/her teammate’s backs just as they have yours
- Someone with great communication skills
- Someone that types like the keyboard is on fire
- Someone with excellent Japanese and good English skills – written and spoken
- A calm and stress-resistant (何事も冷静に)
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Anthony Murphy
Senior Consultant
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