Senior Payments and Fraud Analyst

Location
Malta
Salary
Up to €37,000
Contact
Anthony Murphy
Job Ref
649233
  • Dynamic Casino product in a growing company
  • At least 3 years' experience in Risk, Fraud and Payments required
  • Friendly and dynamic environment
Reporting to the Risk, Fraud & Payments Manager, the jobholder will make sure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.
  
Key Responsibilities:
  • Resolving risk queries relating to products and services;
  • Help to improve the fraud reporting, operational processes and procedures;
  • Provide an enhanced customer experience service by swiftly and safely processing customer’s withdrawals;
  • Working closely with the support team to solve customer queries regarding payments;
  • Dealing with CDD and EDD;
  • Processing payments, particularly Deposits and Withdrawals;
  • Monitoring incoming and outgoing transactions from all types of payment sources, including e-wallets, credit cards, bank transfers and other payment solutions;
  • Analysing data and player behaviour regarding fraud, risk and anti-money laundering;
  • Ensuring that fraudulent transactions are spotted effectively and handled swiftly in order to minimize losses and mitigating fraud rings from manifesting into larger-scale fraud;
  • Compliance and assurance reviews of affiliate and acquisition activity to identify abuse of the business opportunity offered;
  • Using acquired skills to research and find/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft and Phishing;
  • Challenge Disputed transactions (liaising with the relevant Banks/Payment methods);
  • Working closely together with the Risk, Fraud & Payment Manager to realize improvements in the fraud set up.
Requirements:
  • At least 3 years’ experience in Risk, Fraud and Payments;
  • Experience in working with both Casino and Sports Book is an asset;
  • Sound and demonstrable experience with fraud analysis and investigations;
  • Understanding of the different online marketing incentives offered;
  • Knowledge of the different aspects of Risk work;
  • Knowledge and experience in online Payments;
  • Knowledge and experience of AML regulations;
  • Proficient in MS Office Tools and MS Excel in particular;
  • Fluency in the English language.
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Anthony Murphy
Senior Consultant
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