Technical Support Team Leader

30,000 - 38,000
Giada Pietribiasi
Job Ref
  • Attractive salary
  • Solid organization
  • Latest Technologies


  • Review, communicate, and coach to daily performance, quality, behavior and attendance standards at the individual and team level. Utilize formal correction action procedures as required.
  • Schedule, prepare and lead the required number of 1:1 coaching and team learning sessions and stand-ups that are interactive, engaging and teammate driven based upon developmental needs.
  • Ensure training, upskilling and knowledge gaps are resolved in timely manner.
  • Conduct quality reviews and provide continues feedback, coaching to direct reports
  • Transform to and subsequently drive a results-oriented culture with a strong focus on driving customer success and servicing excellence
  • Recruit, lead and coach a team; proven track record of developing high-performing teams through a holistic approach that inspires and enables the team
  • Regularly interact with customers
  • Support team in complex or complicated customer escalations
  • Business growth mindset, driving tailored programs to ensure continuous business success
  • Identify opportunities to constantly improve the customer experience for merchants
  • Innovative thinking with a passion for problem-solving; healthy pragmatism and hands-on mentality included
  • Ensuring that processes & procedures are up to standard and applied as required, developing them further in collaboration with other leaders

So, do you have what we're looking for?
  • Expertise with web development, preferably knowledge with HTML/CSS and at least one programming language like JavaScript, Java, PHP, NodeJS
  • 1 yrs.+ of experience in people management
  • Experience and enthusiasm for successfully leading a team on a transformation journey whilst maintaining and driving team engagement
  • Leadership experience with demonstrated ability to build a highly motivated and effective team, fostering an open, collaborative environment where experience is shared
  • Revenue and growth driven within a multi-team organization
  • Strong communication and interpersonal skills; ability to talk and present confidently in front of key internal and external stakeholders
  • Ability to collaborate effectively in a matrix organization
  • Strong analytical mindset and proven ability to turn data into action
  • Sound understanding of payments, ecommerce market, opportunities, risks and challenges
  • Experience in working in an international environment encompassing a wide variety of backgrounds and cultures
  • Experience in confidently interacting with customer audiences of all seniority levels as part of business reviews, negotiations, or where senior attention is required. Able to effectively balance company and customer needs.
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Giada Pietribiasi
Associate Consultant
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