Payments and Fraud Analyst

Location
Malta
Salary
€25k-€28k + €4k yearly bonus
Contact
Anthony Murphy
Job Ref
679098
  • Reporting to the Risk, Fraud & Payments Manager
  • At least 1 years' experience in Risk, Fraud and Payments required
  • Friendly and dynamic environment
Reporting to the Risk, Fraud & Payments Manager, you will make sure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimise fraud risk and upholding outstanding levels of customer service.
  
Key Responsibilities: 
  • Resolve risk queries relating to the products and services;
  • Help to improve the fraud reporting, operational processes and procedures;
  • Provide an enhanced customer experience service by swiftly and safely processing customer’s withdrawals;
  • Liaise with the support team to solve customer queries regarding payments;
  • Deal with CDD and EDD;
  • Process payments, particularly Deposits and Withdrawals;
  • Monitor incoming and outgoing transactions from all types of payment sources, including e-wallets, credit cards, bank transfers and other payment solutions;
  • Analyse data and player behaviour regarding fraud, risk and anti-money laundering;
  • Ensure that fraudulent transactions are spotted effectively and handled swiftly in order to minimise losses and mitigate fraud rings from manifesting into larger-scale fraud;
  • Compliance and assurance reviews of affiliate and acquisition activity to identify abuse of the business opportunity offered;
  • Using acquired skills to research and find/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft and Phishing;
  • Challenge Disputed transactions (liaising with the relevant Banks/Payment methods);
  • Work closely together with the Risk, Fraud & Payment Manager to realise improvements in the fraud set up.
Requirements:
  • At least 1 years’ experience in Risk, Fraud and Payments;
  • Experience in working with both Casino and Sports Book is an asset;
  • Sound and demonstrable experience with fraud analysis and investigations;
  • Understanding of the different online marketing incentives offered;
  • Knowledge of the different aspects of Risk work;
  • Knowledge and experience in online Payments;
  • Knowledge and experience of AML regulations;
  • Proficient in MS Office Tools and MS Excel in particular;
  • Fluency in the English language.
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Anthony Murphy
Senior Consultant
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