Risk, Fraud & Payment Manager

Location
Malta
Salary
€35,000-€45,000
Contact
Anthony Murphy
Job Ref
465329
  • Day-to-day management of the Company's RFP Department
  • 3 years of experience, preferably in the iGaming sector required
  • Clear path for career progression
Duties include:
  • Day-to-day management of the Company’s risk, fraud & payment department (RFP);
  • Overseeing the recruitment of the RFP department’s staff;
  • Overseeing RFP training, including:
- Basic and follow-up training for all RFP staff
- The compilation of training courses, both for dedicated RFP staff, and staff from other departments who may need some risk, fraud or payments training for their daily duties;
  • Management of RFP staff schedules to ensure that sufficient cover is provided and preventing backlogs;
  • Evaluation of the performance of RFP staff;
  • Managing the Company’s response to any incidence of serious fraud or official disputes including:
- Leading the internal investigation of the case
- Contacting, then liaising with, the relevant authorities
- Managing all further steps thereafter
- Conducting any follow-up work as required
- Keeping the senior management of the Company (including relevant compliance staff) notified of developments throughout;
  • Monitor sportsbook betting activity and combating with sportsbook fraud;
  • Reporting to the Head of Operation on behalf of the RFP department;
  • Liaising with the senior management, MLRO and regulatory compliance staff on all strategy and planning aspects for the RFP department;
  • Ensuring policies are implemented across the relevant sections of the RFP department quickly and effectively.
Skills, experience and other requirements:
  • Three years of relevant experience, preferably in the iGaming sector on managerial position;
  • Good grasp of English (written and spoken);
  • Ability to work extended working hours when necessary;
  • Excellent communication and analytical skills;
  • Good organisational skills with attention to the detail;
  • Ability to work closely with other departments, especially the Customer Support Team and AML team;
  • Strong knowledge of sportsbook product;
  • Ability to travel or relocation for a period of a couple of months;
  • Good knowledge of Microsoft Office package;
  • Understanding of related legislation and regulations including MGA and UKGC;
  • Strong knowledge of AML regulations will be considered as an asset;
  • Strong knowledge of Visa Claims Resolution and chargebacks will be considered as an asset.
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Anthony Murphy
Senior Consultant
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