QA Analyst

• Competitive salary package
• Career development and growth within a regulated industry
• Supportive team culture with training and development resources

A dynamic forex brokerage growing fast—and is looking for a QA Analyst to elevate client service quality for the LATAM region. If you’re fluent in Portuguese and Spanish and have a keen eye for performance details, you are the right candidate!

Job Responsibilities:

• Review and evaluate recorded calls and communications for compliance and quality
• Identify coaching opportunities and assist team leads in performance improvement
• Monitor and report on recurring issues, suggesting workflow or script improvements
• Stay aligned with LATAM regulatory standards and ensure front-line adherence

Requirements:

• Native-level fluency in Portuguese & Spanish
• Experience in QA within forex, customer support, or financial services (a plus)
• Analytical mindset and excellent listening skills
• Flexibility for LATAM time zone shifts
• Familiarity with QA tools, CRM systems, and service quality benchmarks

Company Offers:

• Competitive salary
• Career growth in a regulated and expanding global brokerage
• A collaborative culture that encourages feedback and continuous improvement