IT Support Officer

• Opportunity to grow your IT career within a trusted European bank.
• Hands-on technical experience with modern systems and tools.
• Competitive benefits, annual bonus, and ongoing training support.

Are you passionate about technology and eager to grow your career in IT within a professional, fast-paced banking environment? This is a great opportunity to join a well-established European financial institution with operations across multiple EU countries. You’ll be part of a dynamic team supporting internal users, maintaining IT systems, and ensuring smooth day-to-day technical operations, all while developing your skills and advancing your career.
  
Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or JIRA ticketing system.
• Diagnose and resolve basic hardware, software, and network issues.
• Escalate unresolved issues to second-level support or relevant teams.
• Log all support requests and maintain accurate records in the service desk.
• Assist with the setup and configuration of workstations, laptops, printers, and other IT equipment.
• Support user account management (e.g., password resets, access rights).
• Provide guidance and training to users on standard applications and IT procedures.
• Monitor and maintain IT systems and infrastructure as directed.
• Ensure compliance with IT policies and procedures.
• Participate in IT-related projects and initiatives as required.

  
Requirements

• Knowledge of MS Active Directory.
• 1 year working experience in a relevant role
• Familiarity with Windows 11.
• Solid general IT knowledge and troubleshooting skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude.
• Office-based role.

  
What’s on Offer

• Competitive salary
• Health and dental insurance.
• Staff home loans at preferential rates.
• Training and professional development budget.
• Annual bonus based on performance and company results.
• Team-building activities and company events.