ICT Business Analyst

• Lead impactful digital transformation initiatives.
• Enjoy hybrid work, flexible hours, and early Fridays.
• Benefit from strong career growth, training, and support.

ICT Business Analyst
A well-established organisation offering specialised Business & Commercial Services is seeking to recruit an ICT Business Analyst to support digital transformation and strengthen project management across the business. Reporting to the Chief Financial & Operations Officer, the chosen candidate will bridge the gap between business units and IT—ensuring technology initiatives align with strategic objectives and that end-users receive the support needed to maximise system usage and reporting tools.
This role involves gathering requirements, analysing workflows, and driving technology-enabled solutions to optimise business outcomes.
 
Key Responsibilities

• Act as the primary liaison between business units and the IT department to ensure effective communication and delivery of technology initiatives;
• Lead the planning, documentation, and coordination of digital transformation and IT projects from initiation through implementation;
• Support the development and maintenance of project management standards, documents, and reporting structures across the organisation;
• Facilitate the adoption and effective utilisation of business applications and core digital tools across the organisation;
• Gather, analyse, and interpret business requirements to design and deliver effective technology solutions;
• Translate business needs into clear functional specifications and actionable deliverables to support effective IT solutions;
• Identify opportunities to streamline processes, automate workflows, and optimise digital tools;
• Perform impact and risk assessments for proposed changes, new initiatives, and system enhancements;
• Provide training and ongoing support to end-users to maximise system utilisation and reporting capabilities;
• Organise and deliver training sessions, workshops, and user support to enhance system knowledge and adoption;
• Provide day-to-day technical support, ensuring smooth operation and effective troubleshooting of IT systems;
• Develop and implement project tracking and reporting systems to monitor progress, resource allocation, and outcomes;
• Prepare and present regular status reports and updates for management and stakeholders;
• Conduct post-project evaluations to capture lessons learned and identify improvement opportunities;
• Recommend improvements to project management and business analysis practices. 

Requirements

• Bachelor's degree in Business Administration, Information Systems, or a related field. Professional certifications (BCS Foundation Certificate in Business Analysis, Microsoft Certifications, TOGAF, ITIL, CBAP, IIBA-AAC) are considered an asset;
• Over five years' experience in business analysis within financial services or consulting environments. Familiarity with regulatory requirements relevant to the Maltese market (GDPR, MFSA guidelines, etc.) is an advantage;
• Strong understanding of financial products, regulatory requirements, and technology solutions;
• Experience with business intelligence/reporting tools and core business applications. Experience in IT governance projects is considered an asset;
• Ability to identify AI opportunities and translate business needs into AI-enabled solutions that drive efficiency and innovation;
• Proactive, detail-oriented, and strong communication and stakeholder management skills;
• Strong analytical and problem-solving abilities;
• Ability to work both independently and collaboratively in a fast-paced environment.

Benefits

• Attractive remuneration package and progression plan based on experience and knowledge;
• Performance bonus;
• Hybrid working;
• Flexible hours;
• Longer weekends - office closes at 2pm on Fridays!
• Birthday leave;
• Family-oriented culture;
• Health insurance;
• Free parking;
• Opportunities to attend industry events;
• Regular team-building and departmental events;
• Corporate benefits, discounts, and offers across the island;
• Free mental health workshops & one-to-one sessions;
• Study leave;
• Sponsorships;
• On-the-job training and mentoring from industry professionals.