Account Manager - High Value Clients

• Location: Marbella - Hybrid
• A high-value client management function
• Fantastic working environment & benefits

This role sits within a high-value client management function focused on building long-term relationships and driving sustainable revenue growth. You will manage a portfolio of premium clients and take full ownership of retention, engagement, and commercial performance.

The position combines relationship management, data-driven decision-making, and close collaboration with internal teams to deliver a best-in-class client experience. You will proactively analyse client behaviour, anticipate needs, and provide tailored solutions that increase loyalty and lifetime value.

In addition to day-to-day portfolio management, you will contribute to initiatives that enhance processes, customer experience, and commercial outcomes, including promotional planning, product initiatives, and operational improvements.

This role is well suited to someone who thrives in a fast-paced environment, enjoys building strong client relationships, and uses insight to drive measurable results.

Key Responsibilities:

• Manage daily communication with assigned client portfolios across multiple channels, including messaging platforms, email, and ticketing systems
• Own and drive key performance metrics such as turnover, deposits, activity levels, revenue optimisation, and bonus effectiveness
• Monitor customer segmentation and movement between segments, identifying opportunities to maximise client value
• Design and deliver bonus and incentive strategies aligned with broader commercial objectives
• Use data and insights to guide client engagement across products and platforms where appropriate
• Handle and escalate client issues in a timely and professional manner
• Gather, analyse, and act on client feedback to continuously improve service quality and experience
• Plan, execute, and evaluate targeted promotional initiatives
• Organise and host client events; occasional travel may be required
• Collaborate closely with Risk, Operations, Trading, Marketing, CRM, and external partners to support continuous improvement

Required Experience & Skills:

• Previous experience in iGaming and/or sportsbook environments is an advantage
• Fluent written and spoken English
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Proven experience in account management, client services, or relationship-focused roles
• Confident communicator with strong negotiation and stakeholder management abilities
• Self-motivated, proactive, and comfortable working independently
• Willingness to travel when required

Working Environment & Benefits:

• Hybrid working model
• Wellbeing allowance
• Private health cover
• Open and collaborative culture
• International team with learning and development opportunities
• Regular team activities and company events