Social Media & Community Specialist

• Hybrid role offered
• Reporting to the Head of Social & Community
• Act as the voice of the brand

About the Company:

Our client is a fast-scaling start-up in the social casino and sweepstakes gaming space, built and led by a team of experienced iGaming professionals with a proven track record at the highest level. Their platform is growing rapidly, with community at the core of everything they do.

This is an exciting opportunity to join at an early stage, make a real impact, and grow with a business that has both the expertise and ambition to become a major player in the industry.

Based in Marbella - one of Europe’s most desirable locations on the Costa del Sol - this hybrid role offers a strong balance between a collaborative office environment and remote flexibility. With a vibrant international community, excellent lifestyle, and year-round sunshine, the location adds to the appeal of this opportunity.

The Role:

Our client is seeking a Social Media & Community Specialist to become the heartbeat of their online community. You will act as the voice of the brand across social media and community channels, ensuring players remain engaged, informed, and connected.

Reporting directly to the Head of Social & Community, this is a hands-on, fast-paced role suited to someone who lives and breathes social media, understands internet culture, and has a genuine passion for building communities.

Key Responsibilities:

Social Media Management:

• Schedule and publish daily content across Facebook, Instagram, YouTube, and X
• Ensure content is consistently delivered on time
• Adapt captions and formats to suit each platform
• Boost posts on Meta where required

Comment Management & Engagement:

• Respond to comments in a human, on-brand tone that makes the community feel valued
• Proactively drive conversations and identify opportunities to increase engagement

DM Management:

• Respond to inbound messages promptly and effectively
• Support users with sign-up, promotions, and community-related queries
• Escalate issues to the relevant support teams when necessary

Community Chat (Crew Chat):

• Monitor and actively engage with Crew Chat daily — not just moderate it
• Support activations including polls, bonus code drops, and events
• Maintain a positive, fun, and welcoming environment at all times

Campaign Support:

• Assist with tournaments and promotional campaigns, including Showdown, Treasure Hunt, and Flash Drops

Feedback & Insights:

• Flag recurring user feedback to the support team
• Share community sentiment insights with the wider team
• Help identify what content resonates and what does not

Must-Have Requirements:

• Proven experience in social media and community management
• Strong written American English — casual, conversational, and on-brand
• A fast responder with an online-native mindset
• Deep understanding of internet culture, memes, and social media trends

Nice-to-Have:

• Experience in iGaming, social casino, or sweepstakes
• Hands-on experience with ManyChat or similar chat automation tools
• Comfortable managing multiple platforms simultaneously in a fast-paced environment

The Person:

Beyond technical skills, this role is about attitude and energy. Our client is looking for someone who brings:

• Empathy and clear, warm communication
• Speed and responsiveness — aligned with when the community is active
• Strong attention to detail without losing the human touch
• The ability to embody a fun, warm, and playful brand tone
• A community-first mindset — genuinely caring about the people you engage with

Why Apply?

• Join at the ground floor of a fast-scaling business led by proven iGaming operators
• Take on a role where your contribution is visible and valued from day one
• Hybrid working from Marbella - one of Europe’s most desirable locations
• Grow with the business as it scales
• Be part of a genuinely fun, collaborative, and high-energy team culture