Delivery Manager

• Reporting to the CEO
• Remote/Hybrid role
• Career growth opportunities

We are currently recruiting on behalf of a client for a Delivery Manager role focused on operational discipline, process enforcement, and end-to-end visibility across contracts, delivery, financials, and risk management.

Role Purpose:

The Delivery Manager acts as the operational control function within the organisation, ensuring structured and compliant workflows across contracts, onboarding, delivery tracking, invoicing, receivables, and financial reporting.

This role is responsible for maintaining strong operational hygiene, ensuring all contractual and delivery processes are correctly followed, documented, and controlled from initiation through to completion.

No work is to commence without full contractual and legal approval, and all agreements must be properly drafted, reviewed, signed, and stored in accordance with internal standards.

Key Responsibilities:

• Enforce structured processes across contracts, onboarding, delivery tracking, invoicing, and financial reporting
• Ensure all client contracts are correctly prepared, approved, signed, and stored before any work begins
• Oversee accuracy and completeness of proposals, ensuring alignment with scope, pricing, and profitability requirements
• Manage onboarding compliance, ensuring all prerequisites are met prior to project initiation
• Track delivery progress against scope, milestones, and deadlines, ensuring visibility and early identification of risks
• Oversee invoicing processes to ensure timely and accurate billing aligned with agreed scope
• Monitor receivables on a weekly basis, ensuring overdue accounts are escalated and followed up systematically
• Maintain financial oversight including cost tracking, expense attribution, accrual support, and margin visibility
• Support structured month-end closing processes and reporting discipline
• Ensure operational systems (project boards, repositories, and internal tools) accurately reflect real-time delivery status
• Produce and enforce weekly reporting, scorecards, and accountability frameworks
• Identify, track, and escalate risks across financial, operational, delivery, and legal areas
• Maintain a structured risk register and ensure proactive mitigation tracking
• Support capacity planning, resource alignment, and forward-looking forecasting to prevent bottlenecks and revenue risk

Exclusions from the Role:

This position does not include:

• Client relationship management or client-facing account ownership
• Proposal closing or sales responsibility
• Strategic business direction setting
• Execution of SEO or delivery production work

Ideal Candidate Profile:

The successful candidate will be highly detail-oriented, financially literate, and process-driven, with strong experience working in fast-paced operational environments.

They will be confident enforcing structure and standards, ensuring clarity, consistency, and accountability across all operational workflows.

Performance Expectations (First 60 Days):

Success in the initial period will be measured by:

• Consistent contract execution and compliance
• Structured and complete onboarding processes
• Accurate and up-to-date delivery tracking systems
• Validated capacity planning and resource alignment
• Timely and accurate invoicing and receivables follow-up
• Clear and reliable margin visibility across projects
• Disciplined month-end close processes
• Accurate operational system data and reporting integrity
• Early identification and escalation of risks
• Reliable forecasting and operational planning outputs