Operations Manager - CS - Payments - Frauds

• Fluent Spanish and English are essential
• Based in Málaga or Madrid

We’re partnering with a fast-growing iGaming operator looking to hire an experienced Operations Manager to oversee Customer Service, Payments, and Fraud teams based in Melilla.

This is a hands-on leadership role for someone who enjoys being close to the operation, working directly with teams, improving processes, and driving high performance in a fast-paced environment.

What we’re looking for:
• Fluent Spanish and English are essential
• Based in Málaga or Madrid
• Comfortable travelling weekly to Melilla (all travel & accommodation covered)
• Experience managing operational teams within Customer Service, Payments, Fraud, Risk, or similar environments
• Strong leadership skills with the ability to coach, challenge, and motivate teams
• Calm under pressure with a practical, solution-focused mindset

The role:
You’ll be responsible for leading and improving daily operations across Customer Service, Payments, and Fraud functions. This includes team performance, operational KPIs, process improvements, escalations, fraud reviews, and customer experience standards.
You’ll work closely with international stakeholders while spending time on-site with the teams in Melilla each week to ensure smooth operations and strong team culture.

Big advantage if you have experience in:
• iGaming / Online Casino / Sportsbook
• Payments or Fraud Prevention
• Zendesk or similar customer support platforms
• Multi-location or remote team management
• Spanish market operations and player behaviour

What’s on offer:
• A key leadership role within a growing international iGaming business
• Real ownership and impact across core operational departments
• Fast-moving, ambitious environment with short decision lines
• International exposure working with teams across Spain and Europe
• Weekly travel fully arranged and paid by the company

Interested or know someone suitable? Feel free to reach out directly.