Senior Technical Project Manager

• Malta or Isle of Man

  
Role Overview
The Technical Customer Success function is a core driver of customer partnership success. It brings together post-integration technical account management, customer and partner integrations, and content aggregation to ensure operators derive maximum value from the platform.
Working closely with Product, Engineering, Commercial, and Operations teams, the function ensures seamless onboarding, scalable and stable integrations, effective third-party content aggregation, and sustained technical success across the full customer lifecycle.
This role is accountable for driving incremental revenue across the existing customer base, maximising commercial performance, and identifying ongoing business development opportunities. It requires a strong understanding of the iGaming ecosystem, operator environments, competitive landscape, and customer needs, combined with proven experience in customer and stakeholder management within a technical or gaming context.
  
  
The Senior Project Manager is responsible for the end-to-end delivery of operator-facing technical projects across the customer portfolio. Reporting to the Head of Technical Customer Success, this role leads the planning, governance, and execution of complex cross-functional initiatives, ensuring integrations, platform changes, regulatory requirements, and operator-driven workstreams are delivered on time, within scope, budget, and to a high standard of quality.
  
Key Responsibilities
Project Planning & Delivery

• Lead the end-to-end delivery of operator technical projects, including integrations, migrations, platform enhancements, and regulatory initiatives
• Develop and maintain detailed project plans, timelines, milestones, dependencies, and critical paths
• Drive execution across cross-functional teams to ensure delivery on time, in scope, and within budget
• Manage project intake, prioritisation, and resource alignment in line with business and customer commitments

  
Operator & Stakeholder Management

• Act as the primary project interface for assigned operator customers, building strong and trusted relationships
• Lead customer-facing meetings, status updates, and steering committees to ensure alignment on scope, progress, and decisions
• Proactively manage stakeholder expectations, balancing customer outcomes with internal capacity and commercial priorities
• Translate operator requirements into clear, actionable internal briefs and prioritised workstreams
• Build strong relationships with operator technical, commercial, and delivery stakeholders

  
  
  
  
  
  
Cross-Functional Coordination

• Coordinate delivery across Technical Customer Success, Integrations, Aggregation, Product, Engineering, Commercial, and Compliance teams
• Identify, track, and resolve technical, operational, and commercial dependencies
• Facilitate decision-making, remove blockers, and escalate risks where appropriate
• Ensure clear, consistent communication across all internal and external stakeholders

  
Risk, Governance & Reporting

• Establish and maintain strong project governance, including RAID logs, change control, decision logs, and approval processes
• Proactively identify and manage risks, issues, and dependencies across all workstreams
• Deliver accurate and timely reporting to leadership, customers, and governance forums
• Ensure compliance with internal governance, regulatory, and audit requirements
• Escalate and resolve issues impacting scope, timeline, quality, or budget

  
Quality & Continuous Improvement

• Ensure consistent application of project management standards, tools, and methodologies
• Lead post-implementation reviews and embed lessons learned into future delivery
• Contribute to the ongoing evolution of delivery frameworks, tooling, and best practices within Technical Customer Success
• Promote a culture of accountability, quality, and continuous improvement

  
Customer Value & Outcomes

• Ensure project delivery contributes measurable value to operators, including adoption, stability, and revenue growth
• Track and report on benefits realisation and post-go-live success metrics
• Act as the voice of the operator internally, influencing product, process, and platform improvements
• Align delivery outcomes with the broader Technical Customer Success strategy in partnership with senior leadership

  
Skills & Experience

• 5+ years’ project management experience, including 2+ years in a senior or lead PM role
• Proven ability to deliver complex, multi-workstream technical projects
• Experience leading cross-functional teams without direct authority
• Strong customer-facing experience, ideally within technical or gaming environments
• Solid understanding of APIs, RESTful services, and cloud-based platforms
• Working knowledge of casino platforms, aggregation systems, and operator integration models
• Strong understanding of broader technology ecosystems (web, mobile, systems integration)
• Excellent communication skills, both written and verbal
• Strong stakeholder management experience, including senior operator-level engagement
• Proven capability in risk, issue, and dependency management with a proactive mindset
• Strong organisational and prioritisation skills across multiple concurrent projects
• Ability to simplify and communicate complex technical concepts to diverse audiences
• Self-driven, structured, and analytical approach to delivery and reporting
• Ability to operate in fast-paced environments with changing priorities
• Strong alignment with business goals, vision, and values