IT Support Executive

• Ongoing learning and career development opportunities
• Exposure to enterprise-level systems and infrastructure

This is an excellent opportunity for a motivated IT professional who enjoys solving technical challenges, supporting users, and working in a dynamic enterprise environment.

The successful candidate will play a key role in ensuring the smooth day-to-day operation of IT systems, applications, and infrastructure across the business, while delivering high-quality technical support to both internal users and external stakeholders.

Key Responsibilities
As an IT Support Executive, you will be involved in a broad range of technical support and operational activities, including:

• Providing first-line technical support to users across multiple office locations via phone, email, and in person
• Troubleshooting and resolving hardware, software, network, and system-related issues
• Monitoring systems and responding proactively to alerts and incidents
• Escalating complex technical issues to the relevant internal teams or external vendors where necessary
• Installing, configuring, upgrading, and maintaining software applications, operating systems, and hardware components
• Assisting users with system usage and providing guidance or training where required
• Managing user accounts, permissions, password resets, and access rights across various systems and applications
• Supporting IT asset management, including maintaining inventory records for hardware, software licences, and peripherals
• Assisting with the implementation and enforcement of IT security policies and procedures
• Performing routine system maintenance and monitoring to ensure optimal performance and availability
• Collaborating closely with other IT teams and departments on cross-functional technical issues and projects
• Participating in an on-call support rotation to assist with critical after-hours support when required

Requirements
The ideal candidate will have:

• A Bachelor's degree in Computer Science, Information Technology, or a related field
• Previous experience providing IT support within an enterprise environment
• Strong understanding of Windows operating systems and general IT infrastructure
• Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, LAN/WAN, routers, switches, and wireless technologies
• Experience installing, configuring, and maintaining software applications and hardware components
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal abilities with a service-oriented mindset
• Good organisational skills and attention to detail
• Ability to work independently while managing multiple priorities in a fast-paced environment
• A valid Category B driving licence

The following would be considered an asset:

• Familiarity with ITIL or other IT service management frameworks
• Certifications such as CompTIA A+, MCITP, or similar
• Basic MSSQL query knowledge

What's on Offer

• Competitive salary package
• Opportunity to work within a professional and supportive IT environment
• Exposure to enterprise-level systems and infrastructure
• Ongoing learning and career development opportunities
• Collaborative team culture with long-term growth potential