Client Relationship Manager

• Salary up to €40,000 + benefits
• Hybrid working - 3 days in the Mosta office
• Fintech, banking or financial services experience preferred

Are you someone who enjoys building genuine client relationships, solving problems and making sure customers feel properly supported?

We are looking for a Client Relationship Manager to join an established international fintech company in Malta. You will take ownership of a portfolio of clients, acting as their main point of contact and working closely with internal teams to ensure commitments are delivered and issues are resolved efficiently.

Mosta, Malta
Hybrid working – three days per week in the office
Salary up to circa €40,000

What you’ll be doing:
• Build and maintain strong relationships with clients and key stakeholders
• Act as the main point of contact for day-to-day requests and escalations
• Conduct regular business reviews and monitor client satisfaction
• Coordinate with internal teams to track deliverables and meet agreed service levels
• Identify opportunities for additional products and services
• Manage client action plans, status trackers and invoicing follow-ups
• Monitor relationship targets and client-focused KPIs

What we’re looking for:
• At least three years’ experience in client relationship management, account management or a similar customer-facing role
• Experience managing business or enterprise-level clients
• Strong communication, organisation and stakeholder-management skills
• Comfortable working across different departments in a fast-paced environment
• Background in fintech, payments, banking or financial services would be beneficial
• A degree in Business, Management, IT or a related area

Benefits
On-site parking
Private health insurance
Educational support