Account Manager

• Fully remote work
• Manage the day-to-day relationship with several international clients
• At least 3 years' experience in account management required

An established international digital marketing agency is seeking an experienced Account Manager to support a portfolio of clients within the iGaming sector.

The agency provides integrated marketing services across paid media, strategy, creative, analytics, and project delivery. It offers a collaborative, international working environment where commercial results, client service, and sustainable growth are key priorities.

The Role:

You will manage the day-to-day relationship with several international clients, serving as the main link between them and the agency’s internal specialists.
Your focus will be on understanding each client’s business objectives, coordinating requests, communicating results, and maintaining a high standard of service. Although you will need to understand campaign performance, this is primarily a client-management role rather than a hands-on media-buying position.

Key Duties:

• Develop trusted, long-term relationships with your assigned accounts
• Serve as the principal contact for routine queries, updates, and discussions
• Gain a clear understanding of each client’s objectives, priorities, and commercial challenges
• Convert client requests into well-defined and actionable briefs for internal teams
• Organise and lead meetings, progress calls, follow-ups, and account reviews
• Communicate marketing results and proposed actions in a clear and business-focused manner
• Help clients understand key trends, opportunities, and areas requiring attention
• Agree and manage expectations relating to deadlines, scope of work, outcomes, and responsibilities
• Collect feedback and coordinate the resolution of any concerns or service issues
• Monitor account health and identify potential retention risks at an early stage
• Ensure clients continue to recognise the value delivered by the agency
• Identify opportunities to broaden existing partnerships across services, territories, or new initiatives
• Represent the client’s perspective internally and provide teams with the context behind each request
• Work closely with project leads and subject-matter specialists to ensure smooth and timely delivery

Experience and Skills:

• At least three years’ experience in account management, customer success, client services, or a comparable client-facing position
• A background in digital advertising, performance marketing, or online gaming would be highly beneficial
• Strong interpersonal skills and the ability to build credibility with different stakeholders
• Excellent spoken and written communication
• Confidence leading client conversations and presenting results
• The ability to assess client needs and prepare accurate, practical briefs
• Familiarity with acquisition and advertising measures such as CPA, CAC, ROAS, CTR, conversion rate, and first-time depositors
• Good commercial judgement, with an understanding of client retention and account development
• A proactive and organised working style, with the ability to balance multiple accounts and competing priorities
• Previous exposure to casino, sportsbook, sweepstakes, or the wider iGaming industry is strongly preferred