- fantastic team and working environment with motivating senior management
- EU regulated with great potential in high, medium and low risk industries
- great benefits and work life balance
Our client is a fast-growing, licensed fintech company specialising in advanced payment technologies for Payment Service Providers, Electronic Money Institutions, neobanks, merchants, and corporate clients across the EU and the UK. They deliver global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods, and corporate accounts for legal entities. The team is driven by innovation, security, and scalability, and is now seeking an experienced leader to head the Corporate & Merchant Client Services function.
About the Role This is a senior leadership position responsible for organising, managing, and developing the department that serves
merchants and corporate clients. You will ensure high-quality, professional support for business customers, drive service excellence, and contribute directly to client retention and growth. The role goes well beyond traditional customer support — it focuses on complex B2B relationships, process ownership, and aligning client service with the company's commercial and strategic goals.
Key Responsibilities - Lead, organise, and manage the Corporate & Merchant Client Services department
- Own departmental KPIs and ensure service and performance targets are consistently met
- Design, implement, and maintain standardised processes and service standards for merchant and corporate clients
- Oversee the effective handling of complex client inquiries, escalations, and complaints
- Continuously monitor service quality and drive measurable improvements
- Analyse performance data and prepare clear management reports with actionable insights
- Collaborate closely with Product, Sales, Compliance, Operations, and other teams to enhance the overall client experience
- Contribute to the successful launch and support of new products and services from a client-service perspective
- Support the attraction and onboarding of new merchant and corporate clients, helping to grow the client base
- Act as a key internal advocate for merchant and corporate client needs
What We're Looking For - Higher education, preferably in Management, Business Administration, Communications, or a related field
- At least 2-3 years of experience in client service or account management, including managerial responsibility — ideally within payments, fintech, banking, or B2B financial services
- Proven experience working with merchants, corporate clients, or institutional customers (not purely retail support)
- Excellent command of English
- Fluency in Russian Language
- Proficiency with CRM systems and standard office tools
- Strong analytical skills with the ability to turn data into sound decisions
- Excellent communication, organisational, and problem-solving abilities
- Clear results orientation and a genuine focus on client needs
- Ability to lead a team in a fast-paced, evolving environment
What Our Client Offers - Salary from 90,000 - 110,000 euro gross per year
- Annual Bonus
- Collaborative, open culture that values expertise and initiative
- Continuous learning and professional development opportunities
- Training paid and other benefits to be implemented for Cyprus this year
If you are an experienced client services or account management leader with a strong background in serving merchants and corporate clients in the payments or fintech space, our client would be very interested to hear from you.
Please apply with your CV and a short note highlighting your relevant leadership and B2B client experience.