Deputy Head - Digital Platforms & Applications

• Lead business-critical digital platforms and multidisciplinary technical teams
• Drive solution architecture, enterprise applications and digital transformation
• Influence technology strategy, platform modernisation and long-term development

Location: Malta Industry: Financial Services / Regulatory Environment Employment Type: Full-Time, Indefinite
 
About the Opportunity
We are looking for an experienced Deputy Head - Digital Platforms & Applications to join an established organisation operating within the financial services sector.
This is a senior technology leadership position responsible for overseeing the development, implementation and ongoing management of business-critical digital platforms and enterprise applications.
You will lead a multidisciplinary team responsible for delivering and maintaining digital solutions that support complex business processes, workflow automation, case management and data integration.
The role combines technology strategy, solution architecture, application development, team leadership and vendor management, offering the opportunity to influence the organisation's digital transformation and long-term technology direction.
You will work closely with business stakeholders, technology teams and external delivery partners to ensure digital platforms remain secure, scalable, reliable and aligned with organisational objectives.
 
Key Responsibilities
Digital Platforms & Application Leadership

• Lead and develop a multidisciplinary team responsible for enterprise digital platforms and business applications.
• Oversee the development, implementation and continuous improvement of workflow, case-management and other enterprise application solutions.
• Manage the technical evolution, enhancement priorities and release roadmaps of business-critical digital platforms.
• Build internal technical capabilities while maintaining an effective balance between internal resources and specialist external partners.
• Ensure applications support business processes, data management and operational requirements.

 
Solution Architecture & Technical Delivery

• Take ownership of solution architecture and technical design, ensuring applications are scalable, secure, maintainable and aligned with enterprise technology standards.
• Provide technical guidance on solution feasibility, complexity, dependencies and alternative implementation approaches.
• Lead application development and integration activities, establishing appropriate technical standards and quality controls.
• Ensure solutions support effective data capture, integration and information management across business processes.
• Review and challenge technical designs and implementation approaches proposed by external delivery partners.
• Oversee application upgrades, releases, performance optimisation, technical debt and ongoing platform improvements.

 
Application Operations & Service Management

• Ensure enterprise applications remain reliable, secure and appropriately supported throughout their lifecycle.
• Work closely with infrastructure, cybersecurity and service delivery teams to maintain operational stability.
• Oversee technical aspects of application support, including L1-L3 support arrangements, incident management, problem management and change management.
• Ensure application solutions meet requirements relating to cybersecurity, identity management, business continuity and technology governance.
• Identify opportunities to improve application performance, resilience and service delivery.

 
Team Leadership & Vendor Management

• Manage, mentor and develop internal technical teams, promoting continuous improvement and knowledge sharing.
• Oversee external technology providers, implementation partners and specialist consultants.
• Monitor supplier performance, delivery quality and contractual commitments.
• Ensure effective knowledge transfer and reduce unnecessary reliance on external suppliers.
• Establish clear development standards, governance processes and delivery expectations.

 
Stakeholder Collaboration & Technology Strategy

• Work closely with business leaders, Business Analysts, Technology and Programme Management teams to translate requirements into sustainable digital solutions.
• Provide technical advice to senior stakeholders, clearly explaining solution options, risks, dependencies and operational implications.
• Ensure technology initiatives remain aligned with business priorities and wider digital transformation objectives.
• Contribute to strategic technology planning, platform modernisation and continuous improvement initiatives.
• Support effective decision-making through strong technical judgement, commercial awareness and stakeholder engagement.

 
Requirements

• 6+ years of relevant senior-level experience in enterprise applications, digital platforms, software engineering, technology management or a related field.
• Degree in Technology, Information Systems, Software Engineering or a related discipline at MQF/NQF Level 6 or higher, or an equivalent recognised professional qualification.
• Candidates without the specified qualifications may also be considered with 10+ years of relevant senior-level experience.
• Significant experience managing enterprise digital platforms and business applications, particularly workflow, case-management, low-code or comparable enterprise solutions.
• Strong technical understanding of solution architecture, application development, system integration and application lifecycle management.
• Proven experience leading multidisciplinary technical teams and managing external technology partners.
• Experience delivering and supporting business-critical applications within complex or regulated environments.
• Good understanding of IT governance, cybersecurity, risk management, technical assurance and service management.
• Ability to evaluate technical solutions, assess dependencies and communicate recommendations to senior stakeholders.
• Strong leadership, coaching and people development capabilities.
• Excellent communication, stakeholder management and influencing skills.
• Strategic and commercial awareness, with the ability to balance technical decisions and business objectives.

 
Nice to Have

• Experience working with PEGA, particularly enterprise workflow and case-management solutions.
• Experience with comparable platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, Appian or other enterprise CRM, ERP and low-code technologies.
• Relevant professional certifications in enterprise architecture, application development, technology management or platform administration.
• Previous experience within financial services, regulatory organisations or other compliance-focused environments.

 
Why Consider This Opportunity?

• Take a senior leadership role overseeing business-critical digital platforms and applications.
• Lead and develop a multidisciplinary technology team.
• Influence enterprise architecture, application strategy and digital transformation initiatives.
• Work with modern workflow, case-management and enterprise application technologies.
• Collaborate with senior business and technology stakeholders.
• Contribute to long-term platform modernisation and technology improvements.
• Join an established organisation offering long-term career opportunities.