German - Customer Support & Fraud Exec

Helen Docherty
Job Ref
  • Fluent/native level German language skills.
  • Respond to emails, live chats and directly on Social Media.
  • Experience in the field of online gaming and customer support.
Boston Link is currently recruiting on behalf of a prominent client within the iGaming industry for the position of Customer Service and Fraud Executive - German Speaking. This full-time role is based in St. Julian’s, Malta.

They are in search of motivated individuals fluent in German to join their team. As a Customer Service & Fraud Executive, candidates will play a crucial role in delivering exceptional service to clients in the German market. Reporting directly to the Customer Service Manager, they will be responsible for addressing customer queries via email and ensuring a positive customer experience while adhering to operational and regulatory processes.

Key responsibilities include:
  • Responding to emails, live chats, and social media interactions.
  • Monitoring and maintaining risk triggers in accordance with company policies.
  • Collaborating closely with various teams including Safer Gambling, Compliance, Marketing, and CRM to address customer concerns and ensure regulatory compliance.
The ideal candidate will possess:
  • Fluent/native level German language skills along with excellent communication abilities in English.
  • Attention to detail, strong prioritization skills, and the ability to work effectively in a fast-paced environment.
  • Experience in online gaming or customer support is advantageous, and a passion for the industry is desirable.
In addition, they offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement within the company.
  • A supportive and collaborative work environment.
  • Must be flexible to work in shifts to accommodate their global customer base.
If you are interested in joining a dynamic team and contributing to the evolution of online gaming, they encourage you to apply and be a part of this exciting opportunity.
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Helen Docherty
Recruitment Consultant
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