Head of Operations

• Competitive salary package
• Opportunities for professional growth and development

Our client, a leading international online gambling company, is expanding its operations in the Netherlands and is on the lookout for a dynamic and experienced Head of Operations to lead and optimize our activities in the local NL office in Utrecht. Committed to providing a world-class gaming experience while adhering to regulatory standards, Our client is seeking a strategic leader to build and oversee a growing operational team.
  
Key Responsibilities:
Operational Leadership:

• Develop and execute the operational strategy for the Utrecht office in alignment with organizational goals.
• Drive efficiency, scalability, and continuous improvement across all operational functions in close collaboration with the central teams in the group.
• Implement operational best practices and processes to enhance overall effectiveness.

Team Management:

• Recruit, lead, and develop a cross-functional operational team covering Responsible Gaming, Compliance, AML, KYC, Customer Service, Customer Care, and Business Intelligence.
• Foster a collaborative and results-driven team culture.

Process Optimization:

• Identify opportunities for process improvement and implement best practices to enhance operational effectiveness.
• Streamline workflows and optimize resource allocation for maximum efficiency.

Stakeholder Collaboration:

• Collaborate with key stakeholders, including regulatory bodies, to ensure compliance with industry standards and legal requirements.
• Build and maintain positive relationships with internal and external partners.
• Be the main point of contact of operational group functions such as payments, risk & fraud, finance etc.

Risk Management:

• Manage the existing risk management framework, ensuring its effectiveness in identifying, assessing, and mitigating risks.
• Collaborate with relevant teams to integrate risk management into day-to-day operations.
• Proactively address potential risks and implement mitigation strategies.

Commercial Integration:

• Work closely with the commercial teams to launch and build the brand successfully in the Dutch market.
• Collaborate on strategic initiatives to maximize market presence and drive business growth.

Performance Metrics:

• Define and monitor key performance indicators (KPIs) to assess the success and efficiency of operational processes.
• Implement data-driven decision-making to drive operational excellence.

  
Requirements:

• 5+ years of experience in an operational management role.
• Experience within the online gambling industry is a big plus, but not an absolute requirement. Affinity for the industry is however essential.
• Proven track record of building and leading high-performing teams.
• Strong strategic thinking, analytical, and problem-solving skills.
• Excellent interpersonal and communication skills, including proficiency in presenting and mitigating issues.
• Ability to work collaboratively and effectively with diverse teams.

  
Benefits:

• Competitive salary package.
• 27 Holidays.
• Compensation for your Health Insurance.
• Travel Expense reimbursement.
• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Exciting and dynamic work environment in the global gaming industry.